Leadership 101 On-Demand Training Series

Course Description

This 8-module on-demand training series will provide new and experienced managers with practical skills and a broader understanding of leadership in healthcare.

Developing yourself as a leader in your facility/company is one of the best investments you can make in driving staff productivity and capacity, quality improvement, process excellence and improved overall performance.

What’s vital is to prepare yourself with what you need as a leader to assure competence and confidence.

Topics

Professionalism

Professionalism is a set of characteristics that displays your ability to be a hardworking, dependable, and respectful individual in formal settings. Developing and maintaining professional behavior is essential to success in the workplace. The way you conduct yourself, relate to others and approach tasks all factor into your degree of professionalism.  This session teaches the basics of professional behavior in the work environment. Participants will learn about positioning themselves as a professional, enhancing their professional image, as well as, expanding skills for building relationships and networks.

Leaping to Supervisor – Leadership Skills for the New Manager

Moving into a position of authority means meeting new challenges, taking on new responsibilities and mastering new skills. But a new supervisor may feel overwhelmed by all of the new responsibilities, anxious about the transition, and stressed out about moving from "coworker" to "boss."  This module will address the needs of anyone who is new to managing others. Participants will learn a powerful set of new skills, strategies, and techniques for dealing with the issues they will encounter as they take on their new position.

Coaching and Building the Team

In healthcare, good coaching and team building is where all team members understand, believe in and work towards the shared purpose of caring and working for their patients. Understanding the essential elements of coaching staff and building an effective and productive team is crucial for all supervisors. This module will provide an overview of the basic components of effective team building and delve into several unique coaching approaches and helpful team building tools.

Managing Conflict

For many leaders, dealing with team conflict is a routine and least favorite part of their job. During this module, participants will learn practical skills for dealing with difficult team members, as well as two step-by-step frameworks for resolving conflicts: one framework for conflicts in which you are the mediator, and one for when you are a party to the conflict. This session will also help participants identify their own, natural style of responding to conflict, and in learning what to say—and not to say—to keep conflict resolutions calm and productive.

Effective Communication Skills for Managers and Supervisors

Being an effective communicator will have a significant impact on the level of success a new supervisor will achieve in their leadership role. Communication is a crucial interpersonal skill that will help improve team morale, provide concise objectives and direction, and improve quality and productivity.  This module will review how to set clear expectations for team members; give effective praise and feedback; the role of verbal and nonverbal communication; and how to communicate in ways that keep tense conversations calm and productive

Creating an Accountability-Based Culture

In the dynamic healthcare workplace, roles are constantly transforming, and goals are continually redefined.  Accountability has never been more important than it is today!  When people are accountable and answer for their actions, it builds trust.  This session will explore the most effective ways to hold others accountable and how it can be infused within team expectations.  In addition, there will be a review of the most common pitfalls that lead to accountability breakdowns.

Reducing Drama in the Healthcare Workplace

Gossip. Power Struggles. Poor team coordination. These are all symptoms of workplace drama. Drama drains your facility of its best talent, get in the way of productivity, and erodes your personal effectiveness.  This session will teach supervisors how to identify workplace drama in "real time".  Participants will learn how to spot the three types of drama makers and how they create drama triangles. They will be armed with strategies to minimize drama by utilizing the MODEL method.  Participants will also explore seven ways to stop workplace drama BEFORE it starts. 

Workers Compensation 101

While the goal is for a safe and accident-free work environment, accidents still do happen in the healthcare environment.  It is necessary for a new supervisor to understand how to deal with injuries that happen on the job.  Workers’ compensation attorney, Joni Ploeger, will give a general overview of the workers’ compensation process for these situations.  This module will include a discussion about reporting injuries, initial information gathering, return to work issues, and restriction accommodations. 

Continuing Education Credit

The webinar is approved for 8.0 contact hours for:

• Activity Professionals
• Nurses (IBON provider #166)
• Social Services
• Environmental Services
• Department Heads
• NF Administrators
• Assisted Living Managers

Registration Fees

Members:       $85 per person
Non-Members:   $170 per person

Speaker Bios

Lou Ann Brubaker is the President of Brubaker Seminars, a company she founded in 1988 to exclusively serve senior care. Since then, she has taught thousands of senior care professionals--from executive leaders and mid-level managers to front-line staff. Her unique knowledge base has established her reputation as one of America’s leading senior care training providers. A diverse professional expertise enables her to address today’s most critical skill development needs, including daily management of staff, creation of higher performance teams, handling of conflict, dynamics of change within senior care, census development and strategic planning at the Board level.

Joni Ploeger is a Lawyer with Denton’s Davis Brown Law Firm.  Joni represents employers, insurers, self-insureds, and third-party administrators in their workers’ compensation matters. Joni advises, represents, and defends employers on many aspects of the employment relationship, including retaliation claims, discrimination/harassment claims, and wrongful termination claims. Joni helps her clients navigate how to comply with state, federal, and local laws such as the Americans with Disabilities Act (ADA/ADAAA) and Family Medical Leave Act (FMLA).

Linda Saunders LNHA, Founder/President of Censusolutions. Linda has been a licensed nursing home administrator for over 35 years.  Linda has served as a consultant to regional and national senior living and post-acute care companies in the areas of marketing, strategy development, sales, leadership development, revenue maximization and communications. Linda is the Founder and President of Censusolutions, which specializes in all facets of census optimization within the senior living and health care landscape. Linda’s programs are utilized within over 200 healthcare organizations nationwide.

Jo Ellen Whitney is a shareholder and lawyer with the Dentons Davis Brown Law Firm in Des Moines, IA. She works extensively in the field of employment law and health care law, including privacy and confidentiality issues, such as HIPAA for long-term care, clinics, and small practices. She has worked on medical staffing, credentialing and privileging matters, as well as consent and risk analysis. Jo Ellen also speaks frequently on HIPAA, medical records privacy, physician issues, and consent matters relating to the provision of medical care.

• Training Hours: 8.00